RETURNS & EXCHANGE POLICY FOR ONLINE ORDERS

Before You Make Your Return

To ensure that the return or exchange of your online purchase is expedited smoothly and efficiently, you will need to contact us. Call 647-667-4399 or email us.

If your merchandise is eligible, you may return or exchange items within 30 days of your online purchase. If you picked up your online order from a store, please see Returns & Exchange Policy for In-Store below.

You must supply us with your original receipt, and the merchandise will need to be in its original packaging.

For hygienic reasons, merchandise will be accepted for refund or exchange only if it has been unused, unlaundered, and undamaged. In light of the current COVID-19 situation, this policy is strictly enforced.

Sales are final for all clearance items or items over 50% off of the original price. Sales are final for all “Buy One Get One” items.

Items damaged during shipping must be reported to online customer service within 1 business day of delivery or pick-up. Call 647-667-4399 or email us.

Refunds are provided in the same format that your original payment was made, if eligible for return. The refund transaction should appear on your credit card statement during the next billing cycle, usually a month after the posting date of the refund transaction. We recommend you to make a copy of the receipt before returning the goods.

Shipping costs are not refundable. We will not assume the transportation charges for any items returned or exchanged. Customers are solely responsible for all costs associated with shipping their returned or exchanged items. The only exceptions are in the case of goods damaged during transit, any omission or error on order processing, or merchandise with manufacturing defects.

Returning Your Online Purchase To A Store

Due to the current COVID-19 situation, our store locations across the country are closed. If you are currently on our email list, we will alert you to when they re-open. If you wish to join our email list, please click here.

RETURNS & EXCHANGE POLICY FOR IN-STORE PURCHASES

Store Customers

In light of the current COVID-19 situation, and the temporary closure of our stores, we have made adjustments to our policy.

Refunds are provided in the same format that your original payment was made, if eligible for return. You must supply us with your original receipt, and the merchandise will need to be in its original packaging.

For hygienic reasons, merchandise will be accepted for refund or exchange only if it has been unused, unlaundered, and undamaged. In light of the current COVID-19 situation, this policy is strictly enforced.

Sales are final for all clearance items or items over 50% off of the original price. Sales are final for all “Buy One Get One” items.

Tracking my Order

Once you place an online order, a tracking number will be emailed to you automatically. You can track your order on Canada Post website.

Please note that once your order has shipped, we are no longer able to make changes to it. Please see our Returns and Exchanges page for more details.

If you have any questions, please don't hesitate to Contact Us.